Quick, Simple & Efficient
We use Zoho SalesIQ mainly to provide support to our clients and their users on our web-based application. This is primarily used by our …
Starting at $0 per month per user
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What is Zoho SalesIQ?
Zoho SalesIQ is an AI-powered live chat and analytics platform that promotes proactive customer engagement. It offers sales, marketing, and support teams a tool, with features to communicate with visitors throughout the customer lifecycle. Zoho SalesIQ can be used…
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Pricing
Free
$0
Cloud
per month per user
Basic
$10
Cloud
per month per user
Professional
$17
Cloud
per month per user
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.zoho.com/salesiq/pricing.ht…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
New & Improved Zoho SalesIQ 2.0: A quick demo from Codeless Bots to Website Visitor Tracking & more
YouTube
Zoho SalesIQ - Dialogflow demo
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Zoho SalesIQ?
Zoho SalesIQ is an AI-powered live chat and analytics platform that promotes proactive customer engagement. It offers sales, marketing, and support teams a tool, with features to communicate with visitors throughout the customer lifecycle.
Zoho SalesIQ can be used by businesses of all sizes across all industries.
Zoho SalesIQ offers:
A detailed list of visitors sorted based on the criteria that matter to businesses
A codeless website chatbot builder used to build a chatbot for websites without writing a single line of code
In-built audio call and screen share features to solve complex queries
Proactive chat triggers to reach out to customers at the right touchpoint
Instant messaging channels like WhatsApp, Instagram, Facebook to bring all customer communication into a single dashboard
Zoho SalesIQ Features
- Supported: Visitor Tracking
- Supported: Codeless bot
- Supported: Scripted bot
- Supported: Live Chat
- Supported: Audio call
- Supported: Screen share
- Supported: Lead scoring
- Supported: Chat routing
- Supported: Proactive chat triggers
- Supported: Profile enrichment
- Supported: IP blocking
- Supported: Internal chat
- Supported: Instagram integration
- Supported: Canned responses
- Supported: Typing preview
- Supported: Chat supervision
- Supported: Profanity management
- Supported: Agent mobile app
- Supported: Mobile SDK
- Supported: Chat translation
Zoho SalesIQ Screenshots
Zoho SalesIQ Video
Zoho SalesIQ Product Tour: Customer engagement platform
Zoho SalesIQ Integrations
Zoho SalesIQ Competitors
Zoho SalesIQ Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
| Supported Countries | Global |
| Supported Languages | Arabic, Bulgarian, Czech, Danish, German, Greek, English, French, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified) |
Frequently Asked Questions
Zoho SalesIQ starts at $0.
The most common users of Zoho SalesIQ are from Small Businesses (1-50 employees).
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Reviews and Ratings
(40)Reviews
(1-7 of 7)Companies can't remove reviews or game the system. Here's why
November 04, 2021
Quick, Simple & Efficient
We use Zoho SalesIQ mainly to provide support to our clients and their users on our web-based application. This is primarily used by our support department but we have plans to implement this as a part of our sales process as well. Zoho SalesIQ has enabled us to build an automated bot that provides support to our users outside of business hours and when we are back at the office, the human operators take over. Super effective!
- Automated bot.
- Screen-sharing & remote assistance.
- Customization.
- Deeper integration with Zoho Assist.
- Integration with 3rd Party ticketing systems not in Zoho family of products.
- Updated scripts to match Zoho Creator.
October 05, 2021
The most popular and best value for Customer Engagement Platform available in the market
We have integrated Zoho SalesIQ with our company website to connect our website visitors to a live agent in case the visitors are interested in more details of our product or would like to immediately start using our application demo. It is being used by the sales and customer success teams currently, however, we do plan to integrate it with our cloud application as well so that existing customers are able to get live support from the technical teams for problems being faced while using the application. We have also integrated Zoho SalesIQ with our demo videos website in case hot lead customers want to connect with the customer success teams if they still have unanswered queries.
- It easily provides a simple widget code with a few clicks once you decide to integrate it with your website or application.
- You are able to check live website visitors' page visits so that the corresponding subject matter experts can get ready to respond in case they decide to chat.
- It gives locations of website visitors as well as for how long have they browsed the web pages and if they are returning or new leads.
- Live chat agents can easily respond to visitors on the go via the android application that notifies the agent of incoming chat queries to which they can respond or leave it to other agents.
- Those features that are not supported by the plan you are using should be removed from the front end as they are taking up space and usually are a distraction to the users.
- The help to the keyboard shortcuts should be prompted while using the application instead of having to visit the help menu again and again.
- There is a distracting awful looking orange notification icon that keeps appearing on the top right corner of the application if you have downgraded your plan, this should be shifted to the sliding bar.
August 24, 2021
Fantastic chat software for your sales and support team!
We use Zoho SalesIQ for both sales and support-related queries. The Zoho SalesIQ chat box on our website assists new users to find out more information about our product (pricing, set up a product demo, general questions) and it also assists existing users in connecting them with our support team to troubleshoot issues that might come up. So it is a critical part of both our sales and our support team. Prior to this, our support and sales system consisted of our users contacting us through the phone or through our email. We have found that that users much prefer the Live chat option rather than either phone or email.
- The mobile app is fantastic so our agents can pick up support queries even on their phones.
- It also captures some very useful extra data on users (like their location, device etc) which can be useful for both troubleshooting and sales related purposes.
- I really like the mobile app but on Android we have faced a few issues where the chat ringer will either not ring or continuously ring until we restart our phone. It doesnt happen often, thankfully.
July 21, 2021
Zoho SalesIQ is a Resourceful and Convenient Program
Zoho SalesIQ is a successful engagement application, which changes our website visitors to clients. The program issues sales assistance and real-time communications through chats, which convinces our customers to make purchases in our company. The program also grasps or captures the traffic in the website, which is a significant tool for learning the consumer trends concerning the products we sell. Lastly, Zoho SalesIQ helps in personalization of conversations, where clients directly discuss their plea with the company.
- Zoho SalesIQ has an option of developing up an AI messaging.
- Customers behaviors and demands are identified.
- Zoho SalesIQ has a live chat which is excellent and fantastic.
- The software fails to know when one visits the site through a mobile application.
- Zoho SalesIQ free version has limited features.
- Understanding UI sometimes is hard/complicated.
For any Company or Start-up, client satisfaction should be the number one priority. Most businesses fail to show their contact details on their website, and it becomes a problem for customers. We as an Ed-Tech believe that our clients [mainly students and Instructors], should never face such issues or struggles, and that is the reason we try our best to use whatever is possible to their queries. We shared email IDs, phone numbers, separate WhatsApp number, but still found it difficult to meet everyone's needs and a lot of spam calls that wasted our time. That is when we felt the need to use Live chat software like Zoho SalesIQ.
- Not that pricey
- Convenient to use.
- Good customer experience, they resolve queries quickly
- It is easy to integrate it with CRM
- Chatbot functionality and development is a but difficult to use/understand
- Has issues with the notification/updates. That is sometimes it does not provide actual number of visitors on page, so need to reload it to get exact number.
- Sometimes our website becomes slow due to its code
- UI can be tricky to understand
May 30, 2021
A great tool to enhance your website UX
SalesIQ is used by our sales team to engage with our website visitors as a way to answer questions and book consultations. It allows us another opportunity to communicate with leads and prospects, especially on their time without having to play phone tag or send multiple emails.
- Easy UX
- Option to set up AI messaging
- Easy canned responses
- Great reporting
- Easy of integration across other Zoho apps
- Not sure if it's possible, but I'd love to have the ability to see what people are actually doing on a given page (where their cursor is, etc)
November 24, 2018
Integrated Visitor Tracking and Chat
We use Zoho SalesIQ to provide live agent access and live website visitor monitoring. It is used on one of several websites that we have. It is useful for providing information on live visitors, especially on ones that we have had previous contact with, that are in our Zoho CRM system. So we can track what customers and prospects from our CRM are on our site, for how long and what pages they viewed. In addition, we use the live chat widget and multiple agents monitor that, both from desktop and mobile.
- Live visitor tracking
- Tracking of CRM contact behavior on website
- Live Agent Chat
- Login expiry is frustrating....but I do understand the need for security. I find Zoho's approach frustrating sometimes...
- Chat Widget could take a page from more advanced offerings like Intercom.io
- Limited customization and older look and feel of the widget